KFC
Yes, I know that I am an A-HOLE if people around are FREAKIN' ST*PID or just plain ARROGANT and RUDE.
Last Monday, I was @ KFC Marquinton. I was so freaking hungry. There were four counters that were opened. The farthest from the left had no line. For five freaking minutes, I waited and the guy manning the counter who was fixing the take out for other customers.
I called out to him thrice and he just freaking ignored me. I asked the girl in the next counter if who's manning the counter in my line. She smirked and told me that the counter was closed. I told her how could it be closed when the counter is open. There were other people behind me already. Then the guy who was supposed to be manning the counter told me arrogantly to move to another counter.
Still, trying to composed myself, I moved the other counter. Then when I looked at the counter where I was previously, the guy was taking order of the people next me. I snapped. I told him what the FCUK! Are BULLSH*TTING ME!
IT WAS THEN I UNLEASHED MY FURY AND LEVEL-UP TO SUPER A-HOLE!
I called another crew and demanded to see the manager. I told him what freaking service his crew were rendering. I lashed at him for being a freaking comatose about it.
I DEMANDED TO BE SERVED AND HAVE THE TWO COUNTER CREWS REPRIMANDED!
SUN CELLULAR
Tuesday, I went to SM Marikina and got a wireless broadband from Sun. The customer representative informed me it would take 24 hours for the line to be activate. I was cool with that.
Earlier today when I got back from work, still no connectivity. I spoke to McKel from the hotline and has the audacity to informed me that my line was already activated. I told him if the line is activated I wouldn't making this call.
He told me that he could help troubleshoot the problem over the phone. I freaking told him that I don't have a land line. I asked him that if he could my cellphone instead. He told me that it would be my responsibility to call. I freaking told him that I wouldn't waste my time and money using my cellphone to call them. I told him that when I wake up in the afternoon and no connectivity yet, I would go to their center and unleashed my fury. He was so freaking cocky!
Arrived at Sun Cellular Shop in CyberZone in the afternoon. Nollie was good enough to help me out. He made the necessary arrangement to have my line fixed and was informed by someone from their technical team that connectivity will achieve within today.
I snapped. I told Nollie that "within today" is up to 1159pm and I freaking have it!
I told Nollie that I don't care how they do it but I was giving them 1 hour to fix my broadband connectivity.
After one hour, I came back to the shop and they gave their on SUN Wireless Broadband kit because they cannot fix my connectivity within the given timeframe. I told Nollie that unless that problem is fixed, I wouldn't pay a single cent.
I have connectivity now using their kit and not being charged for it!
MORAL LESSON
Demand what is rightfully and reasonably yours as a consumer. All of us are paying for services and products that we are buying with our hard earned money. DEMAND, DEMAND and DEMAND GREAT SERVICE AND PRODUCTS!
KNOW YOUR RIGHTS.
IGNORANCE OF THE LAW MEANS YOU WILL GET SCREWED!!!
PER DEPARTMENT OF TRADE & INDUSTRY
No Return, No Exchange
1. What is the legal basis of the prohibition on the “No Return, No Exchange” policy of business establishments?
Pursuant to the Implementing Rules and Regulations of R.A. 7394, or the Consumer Act of the Philippines, specifically Title III, Chapter 1, Rule 2, Section 7 of Department Administrative Order (DAO) No. 2, Series of 1993, the words “No Return, No Exchange”, or words to such effect shall not be written into the contract of sale, receipt of sales transaction, in any documents as evidence of sale, or anywhere in the store or business establishment.
2. What is the rationale for this provision?
The prohibition is aimed to correct the misconception of a lot of consumers today that they do not have the right to return shoddy or defective goods or demand for remedies, in case of defective or imperfect service because of the “No Return, No Exchange” notice in the receipts or anywhere in the business establishments.
3. Why is the presence of a “No Return, No Exchange” notice considered deceptive?
Such statement is considered deceptive because consumers may return or exchange the goods or avail of other remedies, in case of hidden faults or defects, or any charge the buyer was not aware of the time of purchase. By provision of law, sellers are obligated to honor their implied warranties and grant corresponding remedies to consumers.
4. Can Business establishments still issue official receipts with the “No Return, No Exchange”?
The Plan has six-month objectives and three-year objectives.
Business establishments with unused Official Receipts should erase or blot out the words “No Return, No Exchange” before issuing such receipts and henceforth, such words should no longer be printed in their receipts or anywhere in their business establishments.
5.If an item bought from store Y turns out to be more expensive than a similar item in store X, can the customer return the item and ask for a refund?
No. While consumers have the right to choose and make a canvass of prices, once a sale in done and the product has no defect, one cannot return the goods nor ask for a refund.
6.Can a store exercise only a policy of exchange but not refund?
Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service.
7.If the defect is due to mishandling on the part of the buyer, can he/she still return the item and demand and exchange or refund?
No. The prohibition covers only hidden defects, shoddy goods or imperfect service.
8.If after buying a certain item, a customer changes his/her mind and wants to return said item. Can he/she invoke the prohibition on “No Return, No Exchange”?
No, the prohibition is not an excuse for the consumer to return the goods because of a change of mind.
9.Is there a time limit within which a buyer may return defective products?
There is no hard-and-fast rule on the period within which a customer may return the products he purchased. A rule of reason should, however, be observed, taking into consideration the nature of the item purchased and the express / implied warranties mandated by law, i.e. Consumer Act and the New Civil Code of the Philippines.
10.Can a buyer return defective goods without the official receipt?
The Official Receipt is the best proof of purchase. However, he/she may still demand replacement or refund if he/she can prove that a defective item was bought from a certain store.
11.Can a store print in their invoices the statement “Exchange of Merchandise will not be accepted without a valid receipt or other evidence of purchase”?
No, because there may be goods exclusively manufactured or sold by a company and there is no need to prove purchase of the item.
12.Can a store impose the condition that merchandise can only be exchanged once?
No, because merchandise can be exchanged as many times, as long as the consumer chooses the option of replacement.
